Privacy Policy
Last Updated: October 9, 2026
Senior Solutions Marketing Group (SSMG) respects the importance of personal privacy and clear communication.
This Privacy Policy explains how personal information is collected, used, disclosed, and handled when you visit our website, submit an insurance inquiry, or communicate with us.
Please read this policy to understand how your information may be used and the choices available to you.
1. About This Privacy Policy
This Privacy Policy applies to personal information handled through the SSMG website and its related insurance inquiry and communication services.
SSMG provides information and guidance concerning Medicare Advantage plans, health insurance, life insurance, and Hospital Indemnity insurance.
For the purposes of this policy, "SSMG," "we," "us," and "our" refer to Senior Solutions Marketing Group.
Personal information means information that identifies you or can reasonably be associated with you, either alone or together with other information.
This policy covers information submitted through our website forms and other communications with SSMG.
Insurance companies and other independent organizations may maintain separate privacy policies governing information they receive.
2. Information We Collect
Information You Provide
When you contact SSMG or submit an insurance inquiry, the information you provide may include:
- First and last name.
- Telephone number.
- ZIP code.
- Email address, when provided.
- Insurance coverage interests.
- Questions or messages submitted through the website.
- Information relevant to an insurance application or service request.
Additional information may be necessary if you choose to proceed with an insurance application.
The information required for an application depends on the insurance product and the applicable insurer's requirements.
Insurance-Related Information
When discussing insurance options, information relevant to your request may include your coverage preferences, existing insurance arrangements, eligibility considerations, and application questions.
Some insurance processes may require information beyond what is collected through an ordinary website inquiry.
Communication Information
Information associated with your communications may include the details you provide, the nature of your request, communication preferences, and relevant correspondence.
Website Information
When you visit a website, technical systems may process information such as your IP address, browser type, device information, pages accessed, and visit times.
This information may be used for website operation, security, and related technical purposes.
3. How We Collect Information
Personal information may be received when you:
- Complete a contact or information-request form.
- Request information about insurance coverage.
- Contact SSMG by telephone or email.
- Ask about eligibility or application procedures.
- Provide information for an insurance application.
- Request assistance with an existing insurance-related matter.
- Communicate with an SSMG representative.
Information may also be processed through the technologies necessary to operate and maintain the website.
4. How We Use Your Information
Information provided to SSMG may be used for purposes related to your inquiry and the insurance services involved.
Responding to Inquiries
Contact information and inquiry details may be used to respond to questions about Medicare Advantage plans, health insurance, life insurance, Hospital Indemnity insurance, and related services.
Providing Insurance Information
Information about your coverage interests may help identify relevant topics to discuss, including benefits, costs, eligibility requirements, policy conditions, and application procedures.
Application Assistance
When you choose to proceed with an insurance application, information relevant to that application may be used to explain requirements, assist with authorized steps, and communicate about documentation.
Customer Communication
Contact and communication information may be used to address questions, respond to requests, and discuss available customer assistance.
Business and Legal Requirements
Information may be maintained or processed for legitimate business records, applicable legal obligations, regulatory requirements, and the administration of authorized insurance-related activities.
Website Operation
Technical information may be processed to operate the website, maintain its functionality, address errors, and support website security.
5. Sharing and Disclosure of Information
Personal information may need to be disclosed when necessary for an authorized insurance-related process or where permitted or required by applicable law.
Depending on the service requested, relevant recipients may include:
Insurance Companies
When an individual chooses to apply for insurance, the applicable insurance company may need information to evaluate the application, determine eligibility, or administer coverage.
Insurance companies may maintain their own privacy notices and information-handling procedures.
Authorized Insurance Representatives
Information may be made available to representatives involved in responding to an inquiry or assisting with an authorized insurance-related request, subject to applicable requirements and permissions.
Business Service Providers
Certain business and technical services may involve outside providers that support website operations, communications, or information processing.
Any disclosure of personal information must be consistent with the purposes of the relevant services and applicable privacy requirements.
Legal and Regulatory Requirements
Information may be disclosed when required by applicable law, legal process, or a valid regulatory request.
Medicare Advantage Information
Medicare Advantage beneficiary information is subject to additional marketing and consumer-protection requirements in applicable circumstances.
When required, sharing beneficiary information with another third-party marketing organization for marketing or enrollment purposes requires the individual's prior express written consent.
Submitting a general inquiry does not automatically authorize unrestricted marketing contact or the sharing of information for unrelated purposes.
6. Telephone and Email Communications
Telephone Communications
If you provide a telephone number when submitting an inquiry, it may be used to respond to your request in accordance with applicable contact permissions and legal requirements.
Certain types of marketing calls, automated calls, and prerecorded messages may require specific consent.
Submitting a general website inquiry does not automatically provide authorization for every type of telephone marketing communication.
Email Communications
When you provide an email address, it may be used to respond to your questions or communicate about your requested services.
Commercial promotional emails, when sent, are subject to applicable email-marketing requirements, including relevant unsubscribe provisions.
You may contact SSMG to ask questions about your communication preferences.
7. Text Messaging and SMS Privacy
SMS Communications
Text messages may be used for insurance-related communications according to the permissions associated with the relevant messaging program.
Depending on the program and consent provided, communications may concern inquiry responses, application matters, or customer-service updates.
Consent to receive one category of messages does not automatically authorize unrelated promotional communications.
SMS Opt-Out
For SSMG messaging programs supporting standard SMS commands:
STOP — Reply to request that messages from the applicable program be discontinued.
HELP — Reply to request additional information or assistance.
Message frequency may vary. Message and data rates may apply according to your mobile service provider.
SMS Consent and Privacy
SMS enrollment information, telephone numbers, and related consent records must be handled according to applicable privacy, messaging, and consumer-contact requirements.
Any use or disclosure of this information must be consistent with the permission obtained and the relevant messaging purpose.
Consent for automated or promotional communications is governed by the applicable disclosure and consent requirements.
You may also contact SSMG directly with questions about text messaging or communication preferences.
8. Cookies and Website Technologies
Cookies are small files that websites may store on a visitor's device.
Cookies and related technologies can support website functionality, security, preferences, and technical performance.
The information processed by these technologies depends on the website features and services in use.
Managing Cookies
Most browsers allow you to control cookies through their privacy or security settings.
Depending on your browser, you may be able to:
- View or delete stored cookies.
- Block certain cookies.
- Limit tracking features.
- Receive notifications about cookie activity.
Disabling certain cookies may affect the operation of some website features.
Browser privacy settings and available controls differ between devices and software providers.
9. Information Security
SSMG recognizes the importance of protecting personal information against unauthorized access, misuse, disclosure, or alteration.
Information security involves appropriate administrative, technical, and organizational measures based on the nature of the information and the systems involved.
No website, electronic communication method, or information-storage system can be guaranteed to be completely secure.
Visitors should avoid including highly sensitive information, such as Social Security numbers, Medicare identification numbers, financial account details, or detailed medical records, in a general website contact form unless specifically directed to an appropriate authorized process.
If you have a concern about information submitted to SSMG, please contact us using the details at the end of this policy.
10. Information Retention
Personal information may be retained for the period reasonably necessary to fulfill the purposes for which it was collected, subject to applicable legal, regulatory, contractual, and business requirements.
The appropriate retention period may depend on the type of information and the circumstances in which it was provided.
Information associated with insurance applications, communications, consent records, and customer-service matters may be subject to different recordkeeping requirements.
Requests concerning personal information may also be affected by obligations to preserve records required by law.
11. Your Privacy Choices and Rights
Depending on applicable law, you may have certain rights regarding your personal information.
These may include the ability to:
- Request access to eligible personal information.
- Ask for correction of inaccurate information.
- Request deletion of certain information.
- Ask about information-sharing practices.
- Withdraw certain communication permissions.
- Opt out of eligible promotional communications.
- Exercise additional rights available under applicable state privacy laws.
Some rights are subject to legal limitations and exceptions.
A request may require reasonable identity verification before personal information can be accessed, changed, or disclosed.
Certain information may need to be retained to comply with legal, insurance, or recordkeeping obligations.
How to Submit a Privacy Request
Contact Senior Solutions Marketing Group using the information provided at the end of this Privacy Policy.
Please describe your concern or request clearly so it can be reviewed.
12. State Privacy Rights
Residents of certain U.S. states may have additional privacy rights under applicable laws.
Depending on the law and the information involved, these rights may include access, correction, deletion, data portability, and the ability to opt out of certain uses or disclosures.
The availability of these rights depends on applicable eligibility requirements, legal exceptions, and the nature of the information.
Insurance-related information may also be subject to separate privacy and regulatory protections.
Requests to exercise applicable rights may be submitted through SSMG's contact information.
13. Third-Party Websites
Our website may contain links to websites operated by other organizations.
These may include insurance-related resources, independent service providers, or informational websites.
Third-party websites operate under their own privacy policies and terms.
When leaving the SSMG website, visitors are encouraged to review the privacy practices of the destination website before providing personal information.
This Privacy Policy does not govern the independent information-handling practices of other organizations.
14. Children's Privacy
The SSMG website provides insurance-related information intended for adults.
It is not designed to solicit personal information directly from children under 13.
If a parent or guardian believes a child has submitted personal information through the website, they may contact SSMG to raise the concern.
Information involving children is subject to applicable privacy and consumer-protection requirements.
15. Information Security Incidents
Information security incidents involving personal information may be subject to notification, investigation, and other requirements under applicable law.
The required response depends on the nature of the incident, the information involved, and the applicable legal obligations.
Where notification is required, the appropriate procedures and deadlines apply.
Individuals with concerns about the security of information provided to SSMG may contact the organization using the details below.
16. Changes to This Privacy Policy
SSMG may update this Privacy Policy to reflect changes in website operations, insurance-related services, information-handling practices, or applicable legal requirements.
Updates will be reflected in the policy displayed on the website, including the applicable revision date.
Where applicable law requires additional notice or consent, the appropriate requirements will govern.
Visitors are encouraged to review this page periodically.
17. Contact Us About Privacy
Questions About Your Information?
We're Here to Listen.
If you have questions about this Privacy Policy, your personal information, or your communication preferences, you may contact SSMG.